Refund policy
Return and Refund Policy
At Quipperz Skin, we want every order to be a positive experience. If your purchase arrives with an issue or does not meet your expectations, please contact us so we can assist you.
Return Eligibility
You may request a return within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. We may ask for your order number or proof of purchase to verify the request.
Items That Cannot Be Returned
For hygiene and safety reasons, opened or used skincare, beauty, or personal care products are not eligible for return.
We also cannot accept returns for gift cards, final sale items, clearance products, or customized/personalized items.
How to Request a Return
To start a return, please email us at support@quipperz.store
with your order number and reason for return.
If your order arrived damaged, defective, or incorrect, please include clear photos of the item and packaging so we can review the issue quickly.
Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or wrong item sent by us.
Refunds
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Orders
Please inspect your package upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can help with a refund, replacement, or exchange when eligible.
Contact Us
Quipperz Skin
235 Montrose Ave #3, Brooklyn, NY 11206
Phone: 305-799-5470
Email: support@quipperz.store.